A knock or a bigger collision is stressful enough without the paperwork. Here is a plain-English look at how accident and insurance repairs work, and what to expect when you bring the car to us in Edmonton.
Once everyone is safe, the priority is the car itself. If there is any doubt about whether it is roadworthy — fluid leaks, sharp edges, a wheel or light that is out of line, or anything affecting steering, brakes or visibility — do not drive it. Arrange recovery instead. A short delay is far better than driving something that is not safe.
When you can, take a few clear photos of the damage and note down what happened and when. Those details make everything that follows quicker, whether you decide to claim or to pay for the work yourself.
Accident damage is rarely just skin deep. A scuffed bumper can hide a cracked bracket, and a dented wing can sit on top of bent structure underneath. That is why we start with a proper look over the car rather than a guess from the kerb.
Our vehicle inspection checks both the cosmetic and the structural side, so you get an honest picture of what the repair actually involves before anything is agreed. You can see the full range of work on our services page.
This is the part many drivers do not realise: in most cases you have the right to choose where your car is repaired. You do not have to use the garage your insurer suggests. If you would prefer the work done here, you simply tell your insurer that.
We are happy to take on insurance work and can liaise with your insurer on your behalf to keep the claim moving. We cannot promise any particular claim outcome — that sits between you and your insurer — but we can take a lot of the back-and-forth off your hands. See our accident and insurance repairs page for how that works.
Every accident is different, but the work usually falls into a few areas:
The aim is always to return the car to its pre-accident condition — safe to drive first, and looking right second.
Not every repair needs a claim. For smaller damage, paying for the work directly can be simpler and avoids any effect on your no-claims discount or excess. It is worth weighing the likely cost against your excess before you decide. We are happy to talk it through honestly either way.
Whichever route suits you, the easiest start is to send photos for a quote and we will guide you from there.
Send a few photos and your claim details, or call us, and we will talk you through the next steps.